HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?
Regular Order Information
Because your goodies are packed up right here at The Jam Shop in Berrima we take into account a little extra delivery time due to our rural location. In most cases orders will arrive within 5 days if you live in a central metropolitan location, but if you are a bit further out of town it could be more like 7-8 working days, so to make sure our bases are covered, we suggest ordering 10 working days ahead of time; that way there will be good news if your package happens to arrive earlier.
Anyone at the delivery address that receives the order will be presumed by Hand Stirred Pty Limtied to be authorised to receive the goods. Please ensure accurate delivery address is provided, we do not take any responsibility for damage or loss of your order due providing the incorrect address.
As we use a third party courier company please understand that some issues regarding delivery are out of our control. We cannot confirm exactly when your goods will arrive but we strive to ensure our deliveries are dispatched promptly and will work with you /the courier company where necessary to locate your goods if there is an issue.
Some of our products (like chocolate) are sensitive to weather. All our goods are best kept in a cool, dark place. We cannot guarantee the state of the goods throughout the freight process and if the order is not unpacked and stored correctly within a few hours. We do not advise leaving your order outdoors for prolonged periods of time. If you are not home to receive your order we are unable to take any responsibility for theft or spoilage.
All orders that leave no delivery instructions will be left at the front door or in the safest place if no one is home to receive the order or if no one answers the door. We are unable to take any responsibility for the loss or damage of your goods after it has been delivered to your nominated address.
Please make a note in the delivery instructions/comments section if you would like to physically sign for your package and we will ensure the driver will not leave your order until it has been signed for. Please note that if you request this service and no one is home to sign for the order, we are unable to take responsibility for any items that have perished as a result of being returned to the courier depot.
Hand Stirred Pty Limited assumes no responsibility or liability for any loss or damage occurring by reason of delay or inability to deliver as a result of fire, strikes, accidents, war, embargoes, accidents, riot, or from any other cause which is unavoidable or beyond our reasonable control and if delays from such causes do occur our delivery period shall be correspondingly extended.
Unfortunately due to varying customs laws we cannot offer our products for international delivery. You can of course send a package to an Australian address if you are living outside of Australia and we will simply email the receipt to you once you have ordered
We strive to ensure all our customers are 100% satisfied with our products and service so please let us know within 48 hours of receiving your order if you have received a damaged product or incorrect item.
A photo must be provided for the damaged item/s. Proof of purchase must be shown in order to qualify for a full refund of the product. We may request the item be returned before a refund or replacement has been issued on certain items and it some cases the cost of freight of returning the item will be the customers responsibility.
We will always aim to refund the amount of the product or replace it in your next order and are happy to resolve any issues with you.
Order Changes & Cancellations
Should you wish to change or cancel an order please contact us immediately and we will try to rectify or cancel the order if possible.
As we strive to process orders quickly, there is only a brief period of time during which you may change or cancel an order. All orders are automatically processed on our secure merchant facility and this process incurs irreversible fees. If you wish to cancel an order, a full refund will be issued, minus any transaction and/or other applicable fees incurred by Hand Stirred Pty Ltd due to the cancellation of your order.
If you should make a mistake when ordering, please contact us immediately and if your order has not been packed or dispatched we will always do our best to accommodate your request.
Out of Stock Items
We do our best to make sure our website reflects the products that are in stock, but since stock levels are constantly changing and there may be unforeseen delays from suppliers, sometimes the product you order may not be available. If this is the case we will contact you and offer an alternative or a refund on that particular product or ask you if you wish to wait for your order to be sent once the product is received.
We apologise if this happens and appreciate your understanding.
If an item is missing from your order and you have not been notified that it is out of stock please notify us within 48 hours. You will need to email a copy or image of your invoice for the funds to be credited to your account for your next purchase or before a full refund is offered. Please ensure to check your order against the invoice as soon as your order arrives.
We cannot issue refunds, replacements or store credits for items missing or damaged if more than 48 hours has lapsed after your order was delivered.
Changes to Terms and Conditions
We may change our terms and conditions at any time and these will come into effect immediately after posting onto website. You agree to be bound by these changes in terms and conditions and recommend you check them regularly to stay informed.